Acceptable Use Policy

1. Overview

This AUP applies to all users of the MaintainRentals platform, including property owners, tenants, applicants, and administrators. By using our services, you agree to comply with this policy and understand that violation may result in account suspension or termination.

We may modify this AUP at any time by posting the updated version on our website. Your continued use of the Platform after changes constitutes acceptance of the updated AUP.

2. Acceptable Uses

The Platform may be used for lawful property management activities, including:

Property Management

• Managing rental properties and units
• Processing tenant applications and screening
• Creating and managing lease agreements
• Coordinating property maintenance and repairs
• Generating reports and analytics

Communication

• Sending property-related notifications and updates
• Facilitating communication between property owners and tenants
• Posting property listings and availability
• Scheduling property showings and inspections

Financial Management

• Processing rent payments and security deposits
• Tracking income and expenses
• Generating invoices and financial statements

3. Prohibited Uses

The following activities are strictly prohibited on the Platform:

Illegal Activities

• Violating any applicable laws, regulations, or legal obligations
• Engaging in fraud, scams, or deceptive practices
• Money laundering or terrorist financing
• Discriminating against protected classes in housing

Security Violations

• Attempting to gain unauthorized access to accounts or systems
• Uploading malicious code, viruses, or harmful components
• Conducting denial of service attacks or similar disruptions
• Probing or scanning for vulnerabilities without authorization

Content Violations

• Uploading obscene, offensive, or inappropriate content
• Sharing personal information without consent
• Infringing on intellectual property rights
• Posting false or misleading information

Communication Abuse

• Harassing, threatening, or abusing other users
• Sending unsolicited commercial messages (spam)
• Making excessive or inappropriate contact attempts
• Using abusive or inappropriate language

4. Canadian Fair Housing Compliance

All users must comply with Canadian federal and provincial fair housing laws:

Protected Grounds (Canadian Human Rights Act)

• Race, national or ethnic origin, color, religion
• Age, sex, sexual orientation, gender identity or expression
• Disability (physical or mental)
• Family status, marital status

Ontario-Specific Protections

• Human Rights Code protections beyond federal law
• Source of income discrimination prohibited
• Age discrimination (18+ and 65+) protections
• Social condition and receipt of public assistance

Prohibited Practices

• Refusing to rent or show properties based on protected grounds
• Making discriminatory statements in listings or communications
• Steering applicants to certain neighborhoods based on protected characteristics
• Setting different terms or conditions based on protected grounds
• Requiring Canadian citizenship or permanent residency status

Required Practices

• Use objective, non-discriminatory screening criteria
• Apply rental criteria consistently to all applicants
• Maintain records of rental decisions and criteria for review
• Provide reasonable accommodations for disabilities
• Comply with accessibility requirements for new construction

5. Data Protection and Privacy

Users must handle personal information responsibly:

Data Collection

• Only collect information necessary for property management
• Obtain appropriate consent for data collection and use
• Inform individuals about how their data will be used
• Retain data only as long as necessary

Data Security

• Protect personal data with appropriate security measures
• Only share information with authorized parties
• Report data breaches immediately
• Securely delete data when no longer needed

Tenant Screening

• Use only lawful and non-discriminatory screening criteria
• Apply screening criteria consistently
• Provide adverse action notices when required
• Comply with FCRA requirements for consumer reports

6. Content Guidelines

All content uploaded to the Platform must comply with these guidelines:

Property Listings

• Accurate and truthful property descriptions
• Relevant, high-quality property photos
• Correct property addresses and locations
• Accurate pricing and fee information

Communications

• Professional and respectful language
• Clear and accurate information
• Timely responses to inquiries
• Confidential handling of sensitive information

Documents

• Legally compliant lease agreements and forms
• Properly executed signatures and approvals
• Complete and organized document filing

7. Enforcement

We monitor compliance with this AUP and may take the following actions for violations:

Violation Levels

• Level 1: Minor violations (warning and education)
• Level 2: Moderate violations (temporary suspension)
• Level 3: Serious violations (account termination)

Response Times

• Security Issues: Immediate response within 24 hours
• Legal Violations: Response within 48 hours
• General Issues: Response within 5 business days

Appeal Process

• Submit appeals to compliance@maintainrentals.com
• Appeals reviewed within 10 business days
• Final decisions communicated in writing

8. Reporting Violations

If you encounter violations of this AUP, please report them:

How to Report

• Email: abuse@maintainrentals.com
• In-Platform: Use the report feature on user profiles and content
• Emergency: Call our abuse hotline for urgent issues

What to Include

• Description of the violation
• Links or references to violating content
• Usernames or account information involved
• Date and time of the violation

9. Updates to This Policy

We may update this AUP to reflect changes in laws, regulations, or our services:

• Updated policies posted on our website
• Significant changes communicated via email
• 30-day notice for material changes
• Previous versions archived for reference

10. Contact Information

For questions about this AUP or to report violations, please contact us: