Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, which can make them work better and provide a more personalized experience.

We also use similar technologies such as:

• Web Beacons: Small transparent images that track page views and clicks
• Local Storage: Browser storage for user preferences and settings
• Device Fingerprinting: Anonymous identification based on device characteristics
• Mobile Identifiers: Unique identifiers for mobile applications

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Platform to function properly:

• Authentication: Keep you logged in and secure
• Session Management: Maintain your session while using the Platform
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Remember your consent choices

Performance Cookies

These cookies help us understand how visitors interact with our Platform:

• Analytics: Track page views, user journeys, and popular content
• Performance: Monitor site speed and identify bottlenecks
• Error Tracking: Identify and fix technical issues
• Search Analytics: Improve search functionality and results

Functional Cookies

These cookies enhance your experience and remember your preferences:

• Theme Preferences: Remember your chosen color scheme
• Settings: Store your dashboard and display preferences
• Language: Remember your language selection
• Location: Store preferred property locations for searches

Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements:

• Marketing: Show relevant property management tools and services
• Retargeting: Show relevant ads based on your interests
• Conversion Tracking: Measure the effectiveness of our marketing campaigns

3. Third-Party Cookies

We use services from trusted third-party providers that may set cookies on our Platform:

Analytics Providers

• Google Analytics: Website usage statistics and user behavior analysis
• Mixpanel: User interaction tracking and product analytics
• Hotjar: Heatmaps and user session recordings

Payment Processors

• Stripe: Secure payment processing and fraud prevention
• PayPal: Alternative payment processing

Communication Services

• Intercom: Customer support chat and messaging
• OneSignal: Push notifications and messaging

4. Cookie Duration

Cookies have different lifespans depending on their purpose:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until deleted
• Short-term: 1 day to 1 week (temporary preferences)
• Long-term: 1 month to 2 years (analytics and marketing)

5. Your Cookie Choices

Cookie Consent

When you first visit our Platform, you'll see a cookie consent banner where you can:

• Accept All: Enable all cookies for the full experience
• Customize: Choose which types of cookies to allow
• Reject Non-Essential: Only allow essential cookies

Managing Your Preferences

You can change your cookie preferences at any time by:

• Visiting the cookie settings in your account preferences
• Clicking the "Cookie Settings" link in our website footer
• Using your browser's cookie management tools

6. Canadian Cookie Law Compliance

We comply with Canadian federal and provincial privacy legislation:

PIPEDA Compliance

• Valid consent for collection, use, and disclosure of personal information
• Clear information about cookie purposes and data handling
• Easy withdrawal of consent and cookie preferences
• Appropriate safeguards for personal information collected via cookies

Provincial Privacy Laws

• Compliance with provincial privacy commissioners' guidelines
• Adherence to Ontario Information and Privacy Commissioner standards
• Respect for enhanced privacy protections in certain provinces

International Standards

• Alignment with international best practices for cookie consent
• Compliance with applicable laws in all regions we operate

7. Mobile and App Cookies

For our mobile applications, we use similar tracking technologies:

• App Analytics: Track app usage and feature adoption
• Push Notifications: Store notification preferences and tokens
• App Settings: Remember user preferences across sessions
• Offline Functionality: Cache data for offline access

8. How We Use Cookie Data

Information collected through cookies is used to:

• Improve Performance: Make the Platform faster and more reliable
• Personalize Experience: Show relevant content and features
• Marketing: Display relevant advertisements and measure effectiveness
• Debug Issues: Identify and fix technical problems
• Security: Prevent fraud and protect user accounts
• Analytics: Understand user behavior and improve services

9. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our Platform
• Sending an email notification for significant changes

Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us: